Cancellations & order support
Perishable produce needs quick review. Flora Farming assesses the order details and condition before agreeing the appropriate remedy.
Before you continue: Keep the product refrigerated and contact Flora Farming as soon as practical with the order details and clear photographs where relevant.
Send the affected item, delivery date and photographs to the same WhatsApp conversation used for the order. Flora Farming will review whether a replacement, credit or refund is appropriate for the affected item.
Request a cancellation before harvesting, packing or dispatch wherever possible. Because products are grown and prepared around confirmed demand, a late cancellation may not always be possible once fulfilment has begun.
A dislike of a flavour or a change of mind after accepted delivery is not automatically a quality issue. The farm will still discuss future variety preferences with you.
The method and timing of an agreed refund or credit are confirmed in the order conversation. This page does not limit rights that cannot be excluded under applicable consumer law.
Need an order-specific answer? Share your area and requirement so Flora Farming can confirm the facts that apply to you.
Contact Flora Farming